Return / Cancellation

 We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You can cancel your order before fulfilling. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return or cancellation, you can connect to your account. 

Please note that returns will need to be sent to the following address:
101 rue de Montreuil 75011 Paris France

If your return is accepted, we’ll inform you instructions on how and where to send your package. The return postage (tracked shipping) will be customer's charge.  Please note that if your country of residence is not France, shipping your goods may take longer than expected.

You can always contact us for any return or cancellation questions at info@liv-thestore.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. The postage you paid when you purchased will not be refunded.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@liv-thestore.com.