FAQ
Shipping & Delivery
Preparation Time.
We usually ship within 48–72 hours, except on weekends and holidays. Any exceptional non-shipping days will be announced on the homepage of our website and on social media.
Shipping methode, Shipping fee.
We offer free shipping (home delivery or pickup point) for orders over €100 within France. A flat-rate home delivery option is available for selected European countries, with prices varying by country. Pickup point delivery is only available within France.
France
Colissimo Home 0.5kg–0.75kg €8.10, 0.75kg–1kg €8.80, 1kg–2kg €10.15
Free Shipping - over €200 spent
Austria
Mondial Relay Home International 0.5kg–1kg €15.90, 1kg–5kg €17.00
Netherland, Germany, Belgium, Luxembourg
Mondial Relay Home International Flat Rate 0.5kg–5kg €12.90
Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
EU Colissimo International 0.5kg–1kg €15.60 1kg–5kg €17.60
Norway
Colissimo International 0kg–1kg €25.50 1kg–5kg €27.95
Switzerland
Colissimo International Flat Rate 0.5kg–5kg €17.60
UK
Colissimo International 0kg–2kg €20.60 2kg–5kg €22.95
USA, CANADA
Colissimo International 0kg–1kg €35.15, 1kg–2kg €48.50
Chronopost International 2kg–5kg €67.00
Israel, Japan, South Korea, Malaysia, New Zealand, Singapore, UAE, Australia, Hong Kong
Colissimo International 0kg–1kg €35.15, 1kg–2kg €48.50 2kg–5kg €70.80
Customs
We ship from Paris, France. Customers are responsible for all government taxes, administrative fees, and customs duties imposed by the carrier. For further details, please contact your local customs office.
Candles
Q: Do you use organic essential oils?
A: We use both organic and conventional essential oils. They are 100% pure & natural.
Q: What do you use to scent your candles?
A: Exclusively 100% pure essential oils.
Q: What is the difference between organic and conventional essential oils?
A: Organic - Organic farmers utilize natural processes, biodiversity, and locally adapted cycles instead of synthetic inputs such as chemical fertilizers, pesticides, and herbicides. The use of GMOs is strictly prohibited in organic products.
Conventional - The fundamental difference between organic and conventional farming is that conventional farming depends on chemical interventions to manage pests and weeds and to supply plant nutrition. This involves the use of synthetic pesticides, herbicides, and fertilizers.
Q: Essential oil and fragrance are the same?
A: No !!
Essential oils are pure plant extracts with therapeutic properties, fragrance oils are synthetic or blended to offer a wide variety of scents, and natural fragrances use only natural ingredients to create a scent, without the therapeutic effects of essential oils.
Liv Journal : Aromatherapy Candle Benefits
Q: What is Coco Soy wax?
A: Our Coco Soy wax is mixed with Coconut wax and Soy wax, which is dominated by coconut wax. This wax ensures excellent combustion quality, providing a clean and consistent flame throughout the entire lifespan of your scented candle. Here are the features of coconut wax and soy wax:
Coconut Wax: Coconut wax is a natural vegetable wax derived from coconut oil. As a sustainable and renewable resource, coconut wax offers an exceptional fragrance throw and clean burn. Its high oil content allows more fragrance to bind to the wax, making it ideal for scented candles and resulting in a stronger scent in homemade candles. The natural texture and finish of coconut wax produce smooth, glossy candles. Additionally, coconut wax is renowned for its excellent jar adhesion and stability, even in hot environments. The wax has a transparent, crystalline effect and holds up well through frequent heating and cooling cycles, ensuring that candles retain their original form and have a long shelf life.
Soy Wax: Soy wax is derived from hydrogenated soybean oil. The primary difference between soy wax and coconut wax lies in their structure. Soy wax has a lower oil content and more saturated bonds, making it harder and denser compared to the soft, oily texture of coconut wax. The tighter molecular structure of soy wax ensures that it is less likely to bend or bow when exposed to heat, allowing soy wax candles to hold their shape and burn evenly. Additionally, soy wax contracts more cleanly from the glass as it cools after pouring. However, the dense structure of soy wax can inhibit fragrance binding, resulting in soy candles having a lighter scent compared to coconut wax candles.